SMART Connect
I like this service from Smart called Smart Connect.
SMART Connect, Your All-day, Everyday Multi-Access Link to SMART.
With SMART Connect, you’ve got the freedom to choose which way you would like to get the service or information that you need.
And because you’re no longer limited to just one way of access, customer service or information is faster, more convenient and now more direct
In short, its having customer service at your fingertips!
Its an old service - old coz it was released in 2007 but It was only a couple of weeks ago that I got to know about it and actually use it.
Smart Connect is made up of 4 “Connections”:
1. Web Connect - Online Web Connection to Customer Care (Balance Inquiry, Text Reconnection, Voicemail Activation or even get your PUK code)
2. SIM Connect - access Customer Care Services like Call and Text Card Status, Call Reconnection, International Roaming Activation or Deactivation and more through your own SIM Menu.
3. Hotline Connect - Coming soon
4. Zone Connect - Downloads, load, payments, other services
I’ll have separate posts for Web Connect and SIM connect.
This is a great way to de-clog your customer service hotline. Make the basic needs of users available right away. Automate how you do it.. faster processing…
Maybe this is the reason why its soooooooooo hard to get through smart’s customer service hotline. It takes me an average of 20 Minutes - yes 20 minutes - to get to talk to a customer service agent. And then we’ll just talk for 5 minutes.
If you want to know more about Smart Connect, go here. Also, stay tuned for my posts about WEB Connect and SIM connect.
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[...] But not anymore.. coz now, there’s Smart SIM Connect. It’s part of the new services by Smart called Smart connect. [...]