I was browsing the myglobe forums and this particular entry caught my attention. A forumer by the username “riderbabygurl” got fired from her work because of the slow internet connection being provided by her Globe plan (not stated if prepaid or postpaid but there’s an account # so I assume its a postpaid plan).
I would like to request for a rebate in my account about my internet connection. Since you don’t provide a good service. Last week we encounter problems regarding to the connection and It was five days due to that I need to go at computer shop just to work for my job urgh and you know what’s the worst thing my Boss in US fired me just because of your service. And I lost my job.
Please do something!
xxxxxxxx this is my account number
Well, i think there are others out there with the same fate as riderbabygurl.
If she had problems with her connection, she should have filed a complaint with Globe, called their customer service hotlines, or send an email to them. So that everything is documented. I’m sure there’s something that can be done to fix her problem.
If it was really urgent for her to access the internet, she should have used other means of connecting to the net and not wait for globe. She could have used Smart prepaid or Sun Broadband. Then tell globe to stop her plan because they are not able to provide or deliver the promised connection.
Now, she can file a complaint at the NTC, DTI, TXTPower, and other agencies or organizations for them to look into the problem.
I’m not a lawyer, but based from how I understand it, If she can really prove that she lost her job due to Globe’s poor performance, i think she can file a case and win it. Something like protection of consumer rights.
Note: I deleted her account # for privacy purposes.