Globe Chat assist: Online customer service
If Smart is using twitter for providing online Customer service to their users, Globe has its own online customer service that goes by the name of Globe Chat Assist.
I was able to try this out a couple of weeks ago and here’s what happened.
When I clicked on the “We can help you” button, the next window that appeared was a bit disappointing. It said that there were no agents found.. I mean no available agents found.
I wonder how many agents they have for this online thingie.
So I tried checking again if there’s an agent that I’ll be able to chat with, but still there was none and it asked me to enter my email address and write a message instead on the message box provided regarding my inquiry.
You need a quick solution to your problem And with this, you’re not getting it. That’s why most people would end up commenting on blogs and forum topics instead… coz they get faster solutions to their problems.
December 1st, 2009 at 3:08 pm
Globe also has a Twitter account. Worked well for me.
http://www.twitter.com/talk2globe
December 11th, 2009 at 12:53 pm
I have been checking on chat assist for 2 days and the same problem occured……………”e-mail your concern”. No agent was available (for 2 days?)! sucks!
And I e-mailed,an auto reply came up in my inbox…..no good still,asking my mobile number, when my question is different.
December 17th, 2009 at 11:57 am
i had been checking on chat assist for 1 day and d same problem occured………….no agent available found……..
goshhhhhhhh,….
we already paid our bill last monday dec.14,2009 after dat i told d customer service that he should reconnect our line because we cannot do outgoing calls,he said after 24 or 48 hours it will be reconnected but den until now still nothing happens w/ our line…….
hope that u will give importance regarding this matter
we cannot operate our business transaction at our office
thnx very much
December 19th, 2009 at 10:07 pm
i had been checking on chat assist for 1 day and d same problem occured………….no agent available found.
I always pay my bills every 1st day of the month(this is the due date).But this month of Nov.-Dec.i make my payment last Dec.4 instead of Dec..Am i going to pay this double for the delay??Is there a penalty for the delay of my payments???
Pls……response as soon as possible.. .
December 19th, 2009 at 10:08 pm
i had been checking on chat assist for 1 day and d same problem occured………….no agent available found.
I always pay my bills every 1st day of the month(this is the due date).But this month of Nov.-Dec.i make my payment last Dec.4 instead of Dec.1..Am i going to pay this double for the delay??Is there a penalty for the delay of my payments???
Pls……response as soon as possible…….
December 19th, 2009 at 10:08 pm
thank you !!!
and merry x-mas……
February 22nd, 2010 at 6:10 pm
i tried their chat assist to ask about their paperless billing..
The agent had her spiel and when i was done with my first question, she became offline.