Comments on: Globe Chat assist: Online customer service

By: richard

richard — Fri, 20 Jan 2012 10:56:47 +0000

patulong nmn po na puk po ung sim ko

By: Anne

Anne — Tue, 10 May 2011 16:43:50 +0000

I agree with you guys, walang kwenta ang Globe Chat Assist na yan. I was asking the agent to give me an update on the reference number given to me and two different agents told me to contact them again after 7am (I contacted them 12 30 am) kasi daw down yung system nila. So I asked how come ang tagal naman na nakadown nung system, as in may time pa na after 7am nalang daw, those 2 agents both disconnected the conversation, kainis diba. haaay

By: popoy

popoy — Sat, 07 May 2011 01:43:28 +0000

theyre bluffing, theyll disconnect you once hindi na nila masagot ang query, so effin lame. mas mahal pa nagagastos ko kahit prepaid ako compared sa postpaid then ganito lang pala katanga ang service, first time, first impression. FAIL.

By: joanna

joanna — Sat, 26 Mar 2011 00:23:39 +0000

agent will be offline even nag chachat pa kayu.. ano ba yan.. paano niyo kami matutulungan kung ganun lang man din.. may pa chat assist pa kayu tpos bigla lang kayu mag offline sa gitna ng pag uusap natin. buti lang sana kung na tulungan nyo ako.. ewan ko!!!

By: Hyperfang

Hyperfang — Mon, 28 Feb 2011 08:17:58 +0000

May bago ba jan? bulok naman talaga globe ever since. ^_^

By: Mhel

Mhel — Mon, 27 Dec 2010 20:10:58 +0000

Yeah, Globe really sucks! I have been disconnect multiple times with their Chat Assist and not been able to get any clear solutions from any of their CSR. I think they don’t even know anything about customer’s question/inquiry, parang lahat sila dun e walang alam. Sayang ung effort na magre-connect ka sa Chat Assist kc sakto palagi na kapag di ka na nila msagot, automatic kang madidisconnect sa Chat.. Very inefficient and frustrating.. Dapat kc wala ng ganyang Chat Assist kc wla rin naman kwenta.. nakakainit lng lalo ng ulo ng mga subscriberts yan.. GRRRRRRRRRR

By: willy paras

willy paras — Thu, 11 Nov 2010 06:13:19 +0000

getting assistance is a major major issue. if you are lucky to get connected, either your messages do not get through(one way traffic) or wala na pala yung ka chat mo

By: john doe

john doe — Fri, 29 Oct 2010 04:58:23 +0000

wtf globe .. wer paying for nothing, it was already 2 weeks out broadband dosent work anu ba kaya nyong gawin??????? bobo bobo boboooooooooooooooo

By: Gio Labares

Gio Labares — Sat, 04 Sep 2010 04:25:10 +0000

how can I connect my microsoft outlook email to my blackberry?

By: aice

aice — Mon, 22 Feb 2010 10:10:44 +0000

i tried their chat assist to ask about their paperless billing..
The agent had her spiel and when i was done with my first question, she became offline.