So what is Globe’s Fair Use policy?
The fair use policy states that text offers are applicable for person to person transactions only. They are not intended and should not be used for spamming. Globe reserves the right to suspend promo subscription/s of accounts suspected to be engaged in such activities.
“not intended and should not be used for spamming”… (spamming – the act of send spam) and for Globe, spam means:
SPAM is the abuse of electronic messaging systems. SPAM messages are not necessarily offensive, and may inform the person to join a cause, join a training, apply for a loan or campaign for a politician
Let’s take a look at the complaint below…
i have been a globe user ever since …only yesterday i have been trying to register their superunli promos the 25 and 50…there is no [reply] …until today i called up 211 for help…and the shocking news !!!my number has been block daw to register for any of their promos …because of some violation…sabi ko ano!nag violate ako ng ano …my illegal ba akong ginawa…ang sabi daw w excessive use daw sa calls…ano?! eh nag use lang po ako sa promos ninyo na unlimited …puede ba un !!!! now i cannot register any of the promos…thats also violation of human rights…okay lang naman inform tau …huwag lang ganito na pinaviolate tau na hindi natin alam anong violation tayong nagawa. – marilyn sy
Now that’s just one of the many complaints that you can find on the internet. So, the question is, how does Globe know that you are spamming? Well, it maybe through reports from people being spammed. They report it to Globe and they do some procedures.
Or through their system which reports “heavy users”. But Globe has unlimited call and/or text promos where you subscribe and CALL AND TEXT ALL YOU WANT because its U N L I M I T E D errr.. should have no limits… on the amount of text and calls that you make. But I agree with Globe – and i’m sure every good and thinking person does – that this should be controlled. And one of the control measures in place is the registration, then you also have the duration of until when you can use it. But if you are already enrolled and you use in endlessly within the specified period for person to person transactions with your loved ones who are miles away like Angel
both my fiance and I, didn’t do any spamming we just used your promo which Globe called “UNLIMITED”, since it helps us ease the agony of LDR…but now…*sigh*…frustrating!!!
if you were in our my case would be happy????….
Then you’ll get a comforting message from a Globe Customer service rep saying…
We regret to inform you Ma’am; we have disallowed you from availing our Voice Unli promos due to Fair Use policy. NTC rules that promos are subjected to Globe’s Fair Use Policy. Globe Telecom reserves the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allows us to fully optimize network capacity and maintain quality of its services for subscribers.
Globe Customer Service
Globe, you do not block your customers for maximizing (not violating) the use of your service. As customers, its their right.. we get what we paid for that you (globe) has made available. What you can do is to limit the number of subscribers for the promo for say, every day only 100 subscribers.
The bad thing is, once your SIM/Number has been blocked, the poor customer who is just maximizing the promo will not be able to use it again.
Sorry Ma’am/Sir, we cannot entertain any requests for the reactivation of your promo subscription or the unblocking of your account. NTC rules that promos are applicable for person to person transaction only and must not be used for commercial purposes. Globe Telecom reserves the right to suspend promo subscription/s suspected to be engaged in such activities.
I think the NTC rule that they are talking about is this:
the National Telecommunications Commission (NTC), says it will revoke the mobile license of any operator found guilty of breaking its guidelines on unsolicited broadcast messaging via SMS. The amended rules and regulations also require content providers – alleged to have sent out spam promos to subscribers – to register with the NTC. This will serve as the basis of an application with the Department of Trade and Industry that grants permits to allow companies to advertise promos. Mobile phone operators and content providers risk being blacklisted if found guilty of violating the agency’s rules.
I think its clear that Globe did not provide due process of making sure that the issue has been checked and evaluated then informing the customer of his fault – through email, text, or call. Just send an SMS to the customer and ask him/her to call Customer Service.