You will now hear Visayan speaking Customer Service Representatives as well as when choosing menu options via the interactive voice response system when you call your Globe Customer Service Hotlines.
In a recent press release:
Globe set up an exclusive Visayan interactive voice response (IVR) system and deployed Visayan-speaking CSR agents based in Cebu to serve sales, after-sales, and technical concerns on broadband and landline services of customers in the Visayas and Mindanao regions. This is a milestone not only for Globe but for our Visayan-speaking subscribers because they will find that when they talk to Globe, we are more responsive and there are no language barrier.
The Visayan language is the second most-widely spoken dialect here in the Philippines more specifically in various provinces and cities in Visayas and Mindanao.
You may reach Globe Customer Service via contact infos (Globe Customer Touch Points) given below:
- Talk2Globe Hotline via 730-1000 (toll-free via Globe Landline)
- 211 (toll-free via Globe/TM mobile)
- e-mail: talk@globetel.com.ph
- Social networking sites Twitter and Facebook: Talk2Globe
- Globe website: Talk2GLOBECHAT
Hi Migs! Out of curiosity, I tried calling 211 through my Globe postpaid mobile. So far, there were no options for a Visayan language settings yet. When I asked the customer service representative, they said it hasn’t been implemented on their end yet. Sayang!
I really hope this pushes through, because it will be of great help to our Visayan kababayans.
Hi Davaobase! I tried it din after i posted this blog entry. Wala pa nga. Mukang sa Cebu yata sinimulan eh. Dun yata yung pilot test nila.
Sana magkaron na sa davao.
Malalaman naman nila kung nasan ang location mo based on the cell site na ginagamit mo (that you are connected to).
lol its not based in cebu its in makati, launching for bisaya is weds…
hi Me ( with IP: 114.108.192.15 , 114.108.192.15),
its their press release