I went to a BPI branch a couple of days ago to make a deposit. And I was surprised to see that they have a new teller, an automated teller.
image from source
When I asked the guard where the deposit slip area was, he pointed at an ATM machine. I asked again and he said “Dyan sir” (“There sir”). When I looked at the screen of the machine it displayed “Tap here to start”. Which I did, I tapped the screen and It then gave me some choices like Deposit, withdrawal, encasement, payment, etc. You should have seen the smile on my face. I looked at the machine and saw that “her” name was BEA, short for BPI Express Aisstant (also called a Customer Transaction Assistant Machine). (The lady in the picture on the “Helo, I’m BEA, your BPI Express Assistant” sign is pretty.)
After choosing “Deposit”, it asked me for some details like account number and amount to be deposited. I “clicked” on next and it printed me a sequence number. I was number 206 and they were still serving 193. After two minutes, my number was called. I went to the assigned (human) teller and asked me for the money. She printed the receipt. And my transaction was finished. No more writing down on a carbonized deposit slip. According to Natividad Alejo, BPI senior vice president and head of Consumer Banking Group ”It cuts the total transaction time by 33 percent.”
I agree to what this blogger said that “I found the BPI Express Assistant Machine easy to use, which is very unlike the automated machines of Smart”. Using BEA is simple, very user friendly. Maybe they could also translate it in Tagalog though.
Great job BPI.